Aftersales Specialist
At Mattro, we develop high-performance electric drive and energy systems for advanced off-highway and robotic applications.
If you enjoy combining technical hands-on work with structured coordination and customer communication, this role is for you.
As an Aftersales Specialist, you ensure that our battery systems and electric robot platforms perform reliably in the field. Acting as a central link between customers, service, and internal teams, you handle remote support, service coordination, diagnostics, repairs, and on-site assignments—keeping systems running and customers confident.
LOCATION
Schwaz, Tyrol
EMPLOYMENT TYPE
Full-time
Deine Aufgaben
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Remote Support bei Kundenanfragen
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Bearbeitung von Service- u. Gewährleistungsfällen im ERP-System
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Erstellung von Serviceangeboten u. Serviceberichten
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Koordination und Planung von Serviceterminen
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Abwicklung Ersatzteilmanagement
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Allgemeine Wartungs- u. Reparaturarbeiten an Batteriesystemen und Electric Robot Platforms im hauseigenen Servicebereich
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Diagnose und Störungsbehebung von Batteriesysteme
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Servicetätigkeiten vor Ort beim Kunden
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Durchführung von Softwareupdates an bestehenden Systemen
Deine Qualifikationen
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Abgeschlossene Ausbildung im Bereich Elektrik, Mechatronik, Fahrzeugtechnik oder vergleichbar
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Kundendiensterfahrung
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Zusatzqualifikation „Fachkundig für Arbeiten an HV-Systemen“ oder Bereitschaft zur Schulung auf
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HV-Systeme
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Erfahrung in der Wartung und Reparatur von Batterien oder vergleichbaren HV-Systemen ist von
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Vorteil.
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Hohe Kundenorientierung und Lernbereitschaft
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Selbstständige und strukturierte Arbeitsweise
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Sehr gute Kommunikationsfähigkeiten
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Sicherer Umgang mit Diagnosewerkzeugen und technischen Dokumenten
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Analytisches Denken und handwerkliches Geschick
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Reisebereitschaft ca. 30% (national und international)
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Führerschein Klasse B
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Sehr gute Deutsch- und Englischkenntnisse
What makes working at Mattro so special
Working at Mattro means being part of a company that is deeply rooted in the Tyrolean region while operating in an international environment. You work in collaborative teams with open communication and short decision-making paths, where mutual respect and shared responsibility drive results. Our daily work is shaped by a clear focus on solution-oriented, future-ready technologies and responsible innovation.
As part of the HAWE Group, Mattro offers long-term stability and reliability while preserving its independent mindset, agility, and personal working atmosphere.
Flexible working hours and
home office options
Discounted
lunch options
Job bicycle
program
Parking spaces and
charging stations for electric cars
Continuing education and
development opportunities
BUILT ON TRUST AND RESPECT
Mattro culture
At Mattro, culture is defined by how we work together every day. We value open communication, mutual respect, and a down to earth approach to collaboration.
People take responsibility for their work, support each other across teams, and contribute with their own ideas and perspectives.
This creates an environment built on trust, reliability, and long term cooperation.
BEYOND EVERYDAY WORK
Team events & community
Several times a year, we come together outside of everyday work through team events. These moments are about connection, appreciation, and celebrating achievements, strengthening our sense of community beyond projects and tasks.
The gross annual salary starts at EUR 40,000 (full-time). We are happy to pay more for additional qualifications and experience.